FAQS

What forms of payment do you take?

We accept Visa, MasterCard and American Express.

 What is your in store return policy?

10 days for store credit. All SALE items are final sale. No cash refunds.

What is your online return policy?

For online orders we will accept full priced merchandise in its original packaging. Merchandise must be unused, unworn and in an unaltered condition with original tags purchased from J.Seitz. We offer store credit or a full refund for merchandise purchased within 14 days of the original receipt; after 14 days and up to 30 days store credit only.  All vintage, antique, pierced jewelry, eyewear, apothecary and discounted merchandise are final sale. J.Seitz is not responsible for damage that occurs in return shipping. Please insure your return packages.

Damaged Items: We will gladly accept the return of any merchandise that may have been damaged during shipping. Should you discover a damage in your order, please contact hello@jseitz.com with photos of the damage. We will provide you with an authorized pre-paid shipping label and issue a full refund.

How fast is your shipping?

Most of our orders are shipped within 2 business days of purchase from our Connecticut shop, pending availability. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date if you are located within the continental U.S. If you need your item(s) sooner, please select an expedited shipping option. Shipping times may vary, but rest assured we will work our hardest to get you your order as quickly as possible. Shipping costs are non-refundable.

We do not ship on the weekend or U.S. holidays.

What is the status of your order?

If you have any questions about the status of your special order please reach out to  hello@jseitz.com.

 What if an item is out of stock?

We receive new shipments daily. Please reach out to  hello@jseitz.com to find out when the items you are looking for will be back in stock.

 Privacy Policy

J.Seitz & Co is committed to protecting your privacy. We will not share your  information with third parties.